Shipping Policy

Delivery Areas

Cheapa Hot Water delivers hot water systems to addresses covering the majority of Australia’s populated areas.

Free delivery applies to locations within 50 km of a town with a population greater than 30,000 people.

Delivery Timeframes

Where stock is available, orders are generally delivered within three business days to the address provided during checkout.

Delivery timeframes may vary during public holidays or the Christmas and New Year period when manufacturer stock or transport services may be limited.

Whilst every effort is made to deliver within the stated timeframe, Cheapa Hot Water is not responsible for delays caused by third party transport providers or circumstances beyond our control.

Delivery Conditions

Deliveries are made to street level or driveway access only.

If a customer requires goods to be transported elsewhere on the property, this must be arranged at the customer’s expense.

Delivery is available via vehicular access only. If water or air transport is required to reach a delivery location, this must be arranged by the customer who will assume responsibility for any associated costs or damages.

Customer Organised Transport

Customers may choose to organise their own pickup or freight for hot water systems.

In these cases, the customer assumes full responsibility for delivery arrangements, including any damages or return costs that may occur during transport.

Lost or Undelivered Goods

In the rare event that a hot water system is not delivered, an investigation will be conducted with the courier.

Investigations may take several days to complete. Refunds or replacements cannot be processed until the investigation is finalised.

Contact Information

If you have any questions regarding our Shipping Policy, please contact us directly on: