Customer Testimonials

We think we provide the best hot water repair and installation service in Sydney but, don’t just take our word for it, read the testimonials below from our customers.

An honest quote to replace my hot water system…
February 24, 2021
    

I found Cheapa Hot Water Systems to be very professional and courteous. They were very prompt in communicating with myself. I would recommend them to any one who requires an honest quote for replacement of a hot water system. They have a code of conduct that requires honesty and integrity. – Kevin McMahon, via HiPages.

I wanted to share how impressed we were with your service and prices…
February 24, 2021
    

We have recently had reason to deal with your company and wished to share how impressed we were with your service and prices.  Your staff member communicated a helpful, honest approach, stating the facts about warranties etc without applying pressure. We certainly have greater faith in him than the plumber we dealt with.   Again many thanks for his excellent and patient service, he is a great advertisement for your company. – Steph Bristow via email.

Thanks for being so efficient…
February 24, 2021
    

Just a quick note to say sincere thanks for being so efficient  when you replaced our leaking, worn-out hot water system last June. Obviously, it was ready to blow! We have adjusted to the new “green” pump style heater [hard at first, with a house full of females that like their extended hot baths/showers]. The pipework is a ” work of art”! Thanks again Graham and John. – Ray Withnell, Normanhurst

Thank you for replace my hot water system so quickly…
February 24, 2021
    

I had a problem last Saturday where my hot water system blew up and I just want to say thank you for replacing it so quickly.  It is not often that you find a company so professional in the way they do their business – this was done on every level from the time I called, Luke who called to say that he was on his way, vehicle presentation and the workmanship and pleasant nature showed by Luke. Keep up the good work. – Greg Deale, Bonnyrigg Heights

A happy team who did a great job exactly as promised…
February 24, 2021
    

Just like to thank the team that called round on Monday and did a great job.  You promised they’d call round on Monday AM to check out the terminally sick HWS – they did. You even charged the price quoted despite one of the guys being bitten by a nest of resident ants! All up – a happy team who did a great job exactly as promised.  That seems to be a rare commodity these days. Thanks again. – Kit & Julie Scally via email.

The job was performed perfectly…
February 24, 2021
    

Thank you for the service given to fitting a new HWS at Stansell Street, Gladesville this morning. I am the occupant of the unit and was there right through the whole job.  Steve the plumber performed the job perfectly and was courteous and efficient all the way through. No rushing need and checking everything during the process. He was excellent and the place was very clean and tidy when finished and most importantly, proud of his work….GREAT!!! Thanks a lot John and if there are any people looking for a plumber I would not hesitate to recommend the Company with your name attached to it. – Joseph M, Gladesville via email.

I now enjoy long hot showers…
February 24, 2021
    

“Since moving into my unit in 2010 I have put up with unreliable hot water that I wasn’t able to regulate.  My showers were either scaldingly hot or freezing cold. It seemed my old Hocking instantaneous hot water system would only work if my taps were turned on to full hot.  As soon as I tried regulating the temperature by adding cold water, the instantaneous system would shut off and I would be left with only cold water.  Stupidly I thought this was my cross to bear living in a unit on the top floor, with low water pressure and no room to upgrade to a hot water tank. How wrong I was! At my wits end I called Cheapa Hot Water, explained my dilemma and was immediately reassured that this was not something I had to put up with any longer. The next morning Steve from Cheapa came around to assess the problem.  He offered a number of solutions, all of which solved all my hot water problems and increased my water pressure to very impressive levels.
My old Hocking system was upgraded to a new Steibel Eltron instantaneous system that fits perfectly in the cupboard in my kitchen.  It even has an energy saving knob so I can adjust whether I need hot water or super hot water (something about using one or two elements).  Hopefully this will reduce my electricity costs in summer when I don’t want a really hot shower.
I hadn’t had hot water in my bathroom vanity for many months because the water flow was too low to turn on the old Hocking hot water heater. Steve replaced the washers and the pipes below the sink which immediately gave me normal water pressure. Previous plumbers had told me the low water pressure was because I lived on the top floor and was something I ‘had to put up with’.  This obviously wasn’t true because the water pressure now is amazing. Finally Steve took away my old hot water heater and cleaned everything up and left me elated. Thank you Cheapa Hot Water – I now enjoy long, hot showers without having to spend half the time shivering at the side trying to regulate the water temperature.” – R Mitchell, Northern Beaches via email.

Couldn’t fault anything these guys have done…
February 24, 2021
    

Couldn’t fault anything these guys have done. They were upfront and honest with costs over the phone, turned up on time, cleaned up their mess, were friendly and helpful and charged exactly what they quoted over the phone. Would highly recommend them to anyone with a hot water heater issue. Shame there isn’t more tradesman like this.” – Katie W, via Yellow Pages Online.

Steve was courteous and efficient…
February 24, 2021
    

” Just to say Thank You for the service given to fitting a new hot water system at Gladesville this morning. I am the occupant of the unit and was there right  through the whole job. Steve the plumber performed the job perfectly and was courteous and efficient all the way through. No rushing need and checking everything during the process. He was excellent and the place was very clean and tidy when finished and most importantly, proud of his work….GREAT!!!  Thanks a lot John and if there are any people looking for a plumber I would not hesitate to recommend the Company with your name attached to it.” – Joseph M, Gladesville via email.

I could not be happier with the service provided…
February 24, 2021
    

“I could not have been happier with the service you provided.  After our hot water system failing on Sunday afternoon, thanks to your prompt service we were back up and running by lunch time on Monday.  I was so happy with the professional service you provided and how neat and tidy the job was and friends and family are very impressed with your workmanship. Thank you so much.” – Ann-Marie Vail, Bilgola via email.

Wow, so fast and efficient…
February 24, 2021
    

“Wow, so fast and efficient and didn’t cost us a months meal! Will be calling you guys back for sure and recommending you to others! Thank you so much for your honest efficient service.  Steve was our service guy and he was great! Honest and did a great job! Thanks a million.” – Patrick and Izabella Paruit, St Clair via email.

Lightning fast response…
February 24, 2021
    

“Waking up to a cold shower is never fun. The lightning response from John, helpfulness over the phone and prompt call out made this an easy problem to cope with. Louis did a great job and quickly and efficiently replaced the heater. Will definitely recommend using Cheapa Hot Water to anyone.” – Tony Thomas via email.

Professional and courteous…
February 24, 2021
    

“I found Cheapa Hot Water Systems to be very professional and courteous. They were very prompt in communicating with myself. I would recommend them to any one who requires an honest quote for replacement of a hot water system. They have a code of conduct that requires honesty and integrity. Many thanks again.” – Kevin McMahon via email.

No hidden charges…
February 24, 2021
    

“I have used these guys to replace a hot water tank, and to then to perform a relocation job. Their prices on both occasions were very competitive, with no hidden charges when the jobs were done. The installers arrived on time and did a great job, and when we discovered an issue it was addressed very quickly and professionally. Thanks!” – Peter Langron via Google Reviews.

Prompt, professional, competitive price…
February 24, 2021
    

“Replaced our old solar hot water system – which had split – promptly, professionally and at a competitive market price. Very responsive customer service – were here when they promised, and cleaned up all the mess without any fuss. Highly recommended.” – Rob Livingstone via Google Reviews.

Highly recommend…
February 24, 2021
    

“Fast, friendly service. John was able to provide a quote just by seeing photos of the issue. Came out the next day and replaced the faulty unit and the final cost was the same as the quote. Highly recommend.” – Robert Portocarrero via Google Reviews.

Competitive prices and no hidden charges…
February 24, 2021
    

“I have used these guys to replace a hot water tank, and to then to perform a relocation job. Their prices on both occasions were very competitive, with no hidden charges when the jobs were done. The installers arrived on time and did a great job, and when we discovered an issue it was addressed very quickly and professionally. Thanks!” – Peter Langron via Google Reviews.

Very helpful, clear communication…
February 24, 2021
    

“Very helpful customer service. Clear communication, about booking appointment and explaining problem / solution. Willingness to accommodate and be helpful. Prompt service. Problem fixed!
Professional, but friendly, workman. Good price. One Friday at 515pm I realised my hot water system was leaking… Cheapa Hot Water answered my call despite it being outside business hours! They gave a clear explanation of how I could turn off the water, gave a guesstimate quote (having diagnosed problem over the phone) and said someone would be there the next day to replace the water tank. Times for the appointment changed a few times, and this was clearly and respectfully discussed each time. When the workman turned up, he was calm, patient and helpful. He explained everything clearly so I understood what was to be done. He then replaced the water tank, all the while explaining to my son what he was doing and what his tools were for. My neighbours had recently had their hot water tank replaced, so I know that the price I paid was competitive. Truly, the whole experience was painless because of the way Cheapa Hot Water dealt with me, my time, my family and my home. Many thanks.” – Sushila Thomas via Google Reviews.

John was so efficient…
February 24, 2021
    

“I am overseas and contacted John from Cheapa Hot Water via email to replace the broken solar glass tubes on my roof.  John was so efficient, he attended my house and replaced the solar tubes on the same day. Much appreciate his help and the everyone from Cheapa Hot Water.” – Eric via Google Reviews.

Outstanding service and competitive price…
February 24, 2021
    

“I highly recommend Cheapa for their outstanding service and competitive price. Louis was punctual, willing to explain how the problem was to be solved, didn’t pressure, did thorough and excellent work (correcting poor work of original trades-person) and left me feeling that money was well- spent & grateful that we chose this company. Thank you.” – Brad Simpson via Google Reviews.

The new system was delivered and installed by 9am…
February 24, 2021
    

Our hot water system gave up on Sunday, rang Cheepa that morning, and had the new system delivered and installed by 9am Monday. Great service and helpful staff. Would recommend them to anyone.” – Allan Brown via Google Reviews.

Great customer service…
February 24, 2021
    

“Great customer service! Andrew was clearly highly experienced aswell as willing to take the time to explain things in detail. 10/10 would recommend Cheapa to others.” Mitch Kougious via Google Reviews.

I have used Cheapa Hot Water a few times in the past 11 years…
February 24, 2021
    

I have used Cheapa hot water a few times in the past 11 years, I have only positive comments to say about them.  When my mother’s hot water system failed (due to old age) in 2005, I called Cheapa Hot water out, they installed a new unit. My mother continued to have problems with hot water, they kept coming out to fix it… It turned out to be something else (nothing to do with the hot water unit they installed) was not working, all the same, they fixed it for us. The service they provided was truly exceptional. Thereafter I started using them for hot water problems.  Today they came to install a instant hot water system for me. I called them last Saturday to book an appointment, they came this morning (today is Monday). Apart from their good work ethics, their people are well mannered, take their shoes off when coming inside to test the running waters of the various pipes.” – Rattle Knight via Google Reviews.

Prompt, efficient and reliable service…
February 24, 2021
    

“Prompt; efficient and reliable service. Called in the morning; arrived that morning and problem solved and fixed that morning at a highly competitive price. Will use again should my hot water heater require the visit.” – Gavin Ianson via Google Reviews.

Wow, John knew my solar hot water system…
February 24, 2021
    

I needed to have a specialist look at my solar hot water system, I was lucky to have John contact me. Wow, this guy knew the system and explained the issues over the phone. John arrived promptly the next day, Saturday, and dealt with the pump and valves, in short he fix the issue, and serviced the system. His work was first rate,he is diligent and professional. Thanks John.” – Terry Wingrave via Google Reviews.

Great service…
February 24, 2021
    

Great service. John called and after I explained the problem he was able to explain what could be wrong in terms I could understand. When Louie turned up and on time he went through the whole thing with me and spoke to me with respect. The cost was cheaper than what I thought and the job was completed in a timely manner. I recommend Cheapa Hot Water to everyone. Well done guys.” – Peter Todd via Google Reviews.

Super efficient and much cheaper than I was expecting…
February 24, 2021
    

“My hot water broke and that same day within a few hours I had someone do a quote and repair it on the spot. They arranged a time to pop by and came on the dot. So super efficient and was so much cheaper than I was expecting.” – Jeanice Corso via Google Reviews.

Price was reasonable and the quality of the job was high…
February 24, 2021
    

“Aaron arrived on time, inspected and explained the fault with my old hot water unit system, had a new unit delivered whilst removing old and new unit was installed in no time . Price was reasonable and and quality of job was high.” – Nathan Mcdonald via Google Reviews.

Very happy with our solar hot water system…
February 24, 2021
    

We were very happy with the installation of our close-coupled, roof-mounted solar hot water system by Cheapa Hot Water. John was prompt with a visit, and providing a quote, which was at a very good price. We found him to be competent and knowledgeable, and he was readily available when required.  The installation team was very good, and we are very happy with the result.” – Jenny Taylor via Google Reviews.

Absolutely fantastic service…
February 24, 2021
    

“Absolutely fantastic service from Cheapa Hot Water. John and Michael were fabulous, reassuring, knowledgeable about the issue and provided a very prompt response to my hot water heater problem. I would highly recommended this company. Thank you so much.” – Jane Martin via Google Reviews.

He visited within one hour of calling…
February 24, 2021
    

“Had trouble with a leaking toilet and leaking hot water system. Amazing service by john very informative on what the problem is and the solution. He visited very quickly within an 1hr of calling.” – Andrew Marris via Google Local Reviews.

We woke up to no hot water…
February 24, 2021
    

“Same day hot water replacement service in June 2016 to our satisfaction, then back for a service visit February 2017 after we woke to no hot water. At the service visit the fault was traced to an off-peak relay unit. The serviceman rang the electricity network supplier for me and the electricity network supplier were out to replace the relay unit within two hours. Well done!” – David Mitchell via Google Local Guide Reviews.

Just wanted to say thanks for the great service
February 24, 2021
    

“Just wanted to say thanks for the great service today so what was so great… prompt service, identified the issue quickly and fixed the hot water system within an hour, friendly and professional service, no issues with climbing into a small cupboard to fix the system and happy to tighten a couple of taps for me in the process. So will definitely recommend your service.” – H White via Google Reviews.

Good old fashioned customer service…
February 24, 2021
    

Good old fashioned customer service. My old HWS eventually gave up the ghost, after 15 years faithful service. Talking to John on the phone he was very helpful and assured me that I would have a new HWS that day. Very happy with the workmanship and professionalism of the installers.” – Pamela Sandstrom via Google Local Guide Reviews.

I contacted your company via Rheem…
February 24, 2021
    

I contacted your company via Rheem, and consider that they did me a great favour by referring me to you. Your representatives Michael and John were both very helpful on my initial telephone contact and Dario who did the installation was outstanding. He contacted me prior to arrival. He was punctual. He showed great initiative. On the morning of appalling weather he was uncomplaining in carrying the tanks up and down external and internal stairs and was polite and cooperative at all times. He cleaned up tidily so that there was minimal work for me to finish. I would be pleased if you wish to pass on my comments to Rheem, so that they may oblige other customers by recommending Cheapa Hot Water. – Denese Gray.

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