Customer Reviews

We think we provide the best hot water repair and installation service in Sydney but, don’t just take our word for it, read the testimonials below from our customers.


hot water specialists sydney 5 star rated

“Would just like to thank John at Cheapa Hot Water for his speed response, honest pricing and Andrew the plumber who came out to our house and fitted a hot water heater. Fantastic job quick honest and reliable. Good price. Many thanks guys. Kemps Creek.” – Harriette Georgina.

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“Fantastic service from John and his team. They were efficient, polite and really helpful. Followed all the covid restriction protocols and got the job done quickly. Would highly recommend Cheapa Hot Water Sydney.” – Sophie Pineo.

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“Outstanding service. I noticed our hot water unit stopped working and water was flowing out the top at 7:00pm at night. I found Cheapa Hot Water via Google and at first wasn’t sure because of the name, but I sent them an email and they called me first thing in the morning, had 2 people over here 30 minutes later and then I had a brand new hot water unit fully installed 2 hours after that. They needed to remove the door frame of our manhole to get the existing hot water unit out and the new one in and they were able to do this without damaging it and re-installed it just like it was. Outstanding service. I would highly recommend them.” – Michael Dijkstra.

hot water repair specialist sydney

“John tried troubleshooting on the phone before sending a plumber to see if we could fix my hot water system rather than simply replace it. We discovered that was not possible. Time arranged for Dario the plumber to come out, he rang on approach and arrived within a 10 minute window of the scheduled time. Work done as promised, when promised and at the cost I was quoted. Dario was professional, polite, respectful and left he work area impeccable. Great team of plumbers. Highly recommend their work.” – Elissa.

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“Great service. Last week a local plumber told us we would need to replace the drum or possibly the whole leaking solar hot water system. Steve came today and replaced the valve and we are all good with our existing 18 year old system. We might just get a few more years from it. These guys are our go to now for any issues with solar hot water. Thank you!” – Fiona Lisle.

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“Had my hot water system replaced within 4.5 hours of my first phone call to Cheapa Hot Water. Arrived just before the quoted time, very efficient replacing the defective unit and cleaned up everything before they left. Price was good – service was AWESOME!!! Highly recommended!!!” Ewen Bishop.

hot water repair specialist sydney

“Our hot water tank gave up the ghost at 0900. By 1430, Cheapa Hot Water had the new tank fitted and functional. A really great job. They are a pleasant and polite team. Happy to provide a strong recommendation.” – Jon Wachman.

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“Good old fashioned customer service. My old HWS eventually gave up the ghost, after 15 years faithful service. Talking to John on the phone he was very helpful and assured me that I would have a new HWS that day. Very happy with the workmanship and professionalism of the installers.” – Pamela Sandstrom.

hot water repair specialist sydney

“Just wanted to say thanks for the great service today so what was so great… prompt service, identified the issue quickly and fixed the hot water system within an hour, friendly and professional service, no issues with climbing into a small cupboard to fix the system and happy to tighten a couple of taps for me in the process. So will definitely recommend your service.” – H White.

hot water repair specialist sydney

“Fast hot water replacement service in June 2016 to our satisfaction, then back for a service visit February 2017 after we woke to no hot water. At the service visit the fault was traced to an off-peak relay unit. The serviceman rang the electricity network supplier for me and the electricity network supplier were out to replace the relay unit within two hours. Well done!”.

hot water repair specialist sydney

“Had trouble with a leaking toilet and leaking hot water system. Amazing service by john very informative on what the problem is and the solution. He visited very quickly within an 1hr of calling.” – Andrew Marris.

hot water repair specialist sydney

“Absolutely fantastic service from Cheapa Hot Water. John and Michael were fabulous, reassuring, knowledgeable about the issue and provided a very prompt response to my hot water heater problem. I would highly recommended this company. Thank you so much.” – Jane Martin.

hot water repair specialist sydney

“We were very happy with the installation of our close-coupled, roof-mounted solar hot water system by Cheapa Hot Water. John was prompt with a visit, and providing a quote, which was at a very good price. We found him to be competent and knowledgeable, and he was readily available when required.  The installation team was very good, and we are very happy with the result.” – Jenny Taylor.

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“Aaron arrived on time, inspected and explained the fault with my old hot water unit system, had a new unit delivered whilst removing old and new unit was installed in no time . Price was reasonable and and quality of job was high.” – Nathan Mcdonald.

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“My hot water broke and that Fast within a few hours I had someone do a quote and repair it on the spot. They arranged a time to pop by and came on the dot. So super efficient and was so much cheaper than I was expecting.” – Jeanice Corso.

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“Great service. John called and after I explained the problem he was able to explain what could be wrong in terms I could understand. When Louie turned up and on time he went through the whole thing with me and spoke to me with respect. The cost was cheaper than what I thought and the job was completed in a timely manner. I recommend Cheapa Hot Water to everyone. Well done guys.” – Peter Todd.

hot water repair specialist sydney

“I needed to have a specialist look at my solar hot water system, I was lucky to have John contact me. Wow, this guy knew the system and explained the issues over the phone. John arrived promptly the next day, Saturday, and dealt with the pump and valves, in short he fix the issue, and serviced the system. His work was first rate,he is diligent and professional. Thanks John.” – Terry Wingrave.

hot water repair specialist sydney

“Prompt; efficient and reliable service. Called in the morning; arrived that morning and problem solved and fixed that morning at a highly competitive price. Will use again should my hot water heater require the visit.” – Gavin Ianson.

hot water repair specialist sydney

“I have used Cheapa hot water a few times in the past 11 years, I have only positive comments to say about them.  When my mother’s hot water system failed (due to old age) in 2005, I called Cheapa Hot water out, they installed a new unit. My mother continued to have problems with hot water, they kept coming out to fix it… It turned out to be something else (nothing to do with the hot water unit they installed) was not working, all the same, they fixed it for us. The service they provided was truly exceptional. Thereafter I started using them for hot water problems.  Today they came to install a instant hot water system for me. I called them last Saturday to book an appointment, they came this morning (today is Monday). Apart from their good work ethics, their people are well mannered, take their shoes off when coming inside to test the running waters of the various pipes.” – Rattle Knight.

hot water repair specialist sydney

“Great customer service! Andrew was clearly highly experienced aswell as willing to take the time to explain things in detail. 10/10 would recommened Cheapa to others.” Mitch Kougious.

hot water repair specialist sydney

“I had my hot water tank upsized. The job was done quickly and for a competitive price.” – Michelline Tinidad.

hot water repair specialist sydney

“Excellent service and very prompt to answer calls and attend to repairs. Highly recommended!!” – Michelle Aldred.

hot water repair specialist sydney

“Our hot water system gave up on Sunday, rang Cheepa that morning, and had the new system delivered and installed by 9am Monday. Great service and helpful staff. Would recommend them to anyone.” – Allan Brown.

hot water repair specialist sydney

“I highly recommend Cheapa for their outstanding service and competitive price. Louis was punctual, willing to explain how the problem was to be solved, didn’t pressure, did thorough and excellent work (correcting poor work of original trades-person) and left me feeling that money was well- spent & grateful that we chose this company. Thank you.” – Brad Simpson.

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“Very good service. Help me fix the leaking hot water system. Will definitely use this company again.” – Yanhoung Hu.

hot water repair specialist sydney

“I am overseas and contacted John from Cheapa Hot Water via email to replace the broken solar glass tubes on my roof.  John was so efficient, he attended my house and replaced the solar tubes on the Fast. Much appreciate his help and the everyone from Cheapa Hot Water.” – Eric.

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“Very helpful customer service. Clear communication, about booking appointment and explaining problem / solution. Willingness to accommodate and be helpful. Prompt service. Problem fixed!
Professional, but friendly, workman. Good price. One Friday at 515pm I realised my hot water system was leaking… Cheapa Hot Water answered my call despite it being outside business hours! They gave a clear explanation of how I could turn off the water, gave a guesstimate quote (having diagnosed problem over the phone) and said someone would be there the next day to replace the water tank. Times for the appointment changed a few times, and this was clearly and respectfully discussed each time. When the workman turned up, he was calm, patient and helpful. He explained everything clearly so I understood what was to be done. He then replaced the water tank, all the while explaining to my son what he was doing and what his tools were for. My neighbours had recently had their hot water tank replaced, so I know that the price I paid was competitive. Truly, the whole experience was painless because of the way Cheapa Hot Water dealt with me, my time, my family and my home. Many thanks.” – Sushila Thomas.

hot water repair specialist sydney

“I have used these guys to replace a hot water tank, and to then to perform a relocation job. Their prices on both occasions were very competitive, with no hidden charges when the jobs were done. The installers arrived on time and did a great job, and when we discovered an issue it was addressed very quickly and professionally. Thanks!” – Peter Langron.

hot water repair specialist sydney

“Fast, friendly service. John was able to provide a quote just by seeing photos of the issue. Came out the next day and replaced the faulty unit and the final cost was the same as the quote. Highly recommend.” – Robert Portocarrero.

hot water repair specialist sydney

“Excellent service and expertise from John. He diagnosed and fixed our solar / gas booster hot water system when other plumbers couldn’t.” – Steven Wan.

hot water repair specialist sydney

“Replaced our old solar hot water system – which had split – promptly, professionally and at a competitive market price. Very responsive customer service – were here when they promised, and cleaned up all the mess without any fuss. Highly recommended.” – Rob Livingstone.

hot water repair specialist sydney

“I have used these guys to replace a hot water tank, and to then to perform a relocation job. Their prices on both occasions were very competitive, with no hidden charges when the jobs were done. The installers arrived on time and did a great job, and when we discovered an issue it was addressed very quickly and professionally. Thanks!” – Peter Langron.


hot water specialists sydney 5 star rated hi pages

hot water repair specialist sydney

“Cheapa Hot Water were great value for money, excellent work and I’d definitely use them in the future. Thanks. – Sarah Tolley.

hot water repair specialist sydney

I could not fault the work of John and the workmanship of Cheapa Hot Water. They were very reasonably priced and I would book them again. – Lynda Denman.

hot water repair specialist sydney

I can’t thank you enough for your prompt service and responding to my message on your answering machine as you stated.  Your tech was friendly and honest and you had all the parts on hand to fix my Rheem water heater on the spot. A very happy customer and you made my day! – Linda Piltz.

hot water repair specialist sydney

John arrived promptly and replaced the system with no issues. My hot water hasn’t had any problems in almost a year now. – Matt Perdeck.

hot water repair specialist sydney

Michael was very helpful and would recommend him to others. – Elani Vaafusuaga.

hot water repair specialist sydney

They were good and they have done an excellent job. – Brian.

hot water repair specialist sydney

He was prompt and very professional, I’m happy with his service. – Lorrie.

hot water repair specialist sydney

Would highly recommend John and Andrew from Cheapa hot Water.they both were professional in phone manner and Andrew arrived at my home promptly this morning,diagnosed the problem and has rectified it….my hot water service is now up and running………the cost incurred was within my budget ,and a fair price for the work that was done. – Shirley Heffernan.

hot water repair specialist sydney

I am happy to recommend Cheapa Hot Water. They did a great job on the repair for the hot water system. – Joanne Witham.

hot water repair specialist sydney

Cheapa Hot Water completed my hot water installation job this morning. The outcome for the hot water system that was connected was great. They were extremely good, very efficient and polite. – John Brown.

hot water repair specialist sydney

Very helpful in my job and professional on the phone. – Shawn Welsh.

hot water repair specialist sydney

Was very impressed with his telephone manner. Helpful informative and very pollite. – Michael Worker.

hot water repair specialist sydney

Cheapa Hot Water came in to fix the hot water system. They told me how to turn on the heating system. – Adel.

hot water repair specialist sydney

John of Cheapa Hot Water did a good job on fixing my hot water system, he was on time and I would recommend him. – Jay Lankala.

hot water repair specialist sydney

I found Cheapa Hot Water Systems to be very professional and courteous. They were very prompt in communicating with myself. I would recommend them to any one who requires an honest quote for replacement of a hot water system. They have a code of conduct that requires honesty and integrity. – Kevin McMahon.

hot water repair specialist sydney

“Convenient and efficient. Work done in 2 hours” – Binod S, Quakers Hil.

hot water repair specialist sydney

“Connected with Cheapa Hot Water through hipages.com.au and we have confirmed that they would recommend them.” – Bill, Kensington.

hot water repair specialist sydney
“Great work and competitive price.” – Sean F, Pymble.
hot water repair specialist sydney
“Prompt efficient service rang and gave precise arrival time friendly and courteous service.” – David J, Potts Point.
hot water repair specialist sydney
“Prompt service and professional people and good value.” – John O, Bradbury.
hot water repair specialist sydney
“Connected with Cheapa Hot Water through hipages.com.au and we have confirmed that they would recommend them.” – Shoshana V, Rose Bay.
hot water repair specialist sydney
“The first contact (Cheapa Hot Water) rang me on Monday morning to give me a quote. Dario arrived about 1.30pm to look at the job and give me a quote. He gave me the costings for various scenarios and I told him to go ahead. The job concluded successfully.” – Graham D, Randwick.
hot water repair specialist sydney
“Quick efficient service, kept in contact with me.” – Stuart C, Newtown.
hot water repair specialist sydney
“He was very efficient, great price, very honest and did a good job and punctual.” – Carolyn H, Warriewood.
hot water repair specialist sydney
“They were friendly and thorough and explained everything.” – Colin Scott, Seven Hills.
hot water repair specialist sydney
“Good communication and hassle free, a pleasure to do business with.” Patrick R, Villawood.


hot water specialists sydney 5 star rated facebook

hot water repair specialist sydney

“Brilliant .. Can say more if you wish… Responsive, timely, affordable. Recommend in a heart beat !!” – Jane Dempster-Smith.

hot water repair specialist sydney

“Value for money they were easy to deal with. I would have no hesitation in recommending their services to anyone, great job guys. cheers Ray.” – Ray Robertson.

hot water repair specialist sydney

“Always reliable and they do the job properly!” – Craig Gibson.

hot water repair specialist sydney

“Lovely bunch of guys, great company. Excellent workmanship. Upgraded my old solar hotwater system. no fuss, all done in half a day, even fixed my noisy laundry taps gratis.” – Daphna Pavlicek.

hot water repair specialist sydney

“Called them 8pm Friday evening to replace faulty hot water unit. Were there the following morning by 9am, installed, excellent workmanship. Pleasure to deal with.” – Bernard Babus.

hot water repair specialist sydney

“I just used them, Matt was prompt, polite, effecient. Very competitive pricing and full of recommendation that my past supplier did not provide.. Will definitely have my future business.. It’s a shame the stars only go to 5 I would have given 10! Thank you!!!!!!!” – Cam Dela Cruz BK.

hot water repair specialist sydney

“Fantastic company to deal with, John was honest, reliable and a pleasure to deal with. He repaired our current hot water system and saved us from spending thousands of dollars we were quoted from a competitor for a brand new hot water system. Very grateful! Highly recommend Cheapa Hot Water” – Jackie Bornstein.

hot water repair specialist sydney

“Good old fashion honest reliable service. Very impressed with this company and will definitely recommend them to all my friends” – Sharon Lane.

hot water repair specialist sydney

“Called another company the guy looked at our unit said its no good without checking it quoted $2500 to install a new unit. Called cheapa hit water very prompt tested our unit new thermostat total price $286 thankyou for the save guys.” – Craig Radford.


Email Reviews

hot water repair specialist sydney

“Excellent prompt service, turned up when they said they would, delivered everything that they promised. Excellent to deal with. Would highly recommend anytime.” – Deborah P.

hot water repair specialist sydney

“I found Cheapa Hot Water Systems to be very professional and courteous. They were very prompt in communicating with myself. I would recommend them to any one who requires an honest quote for replacement of a hot water system. They have a code of conduct that requires honesty and integrity. Many thanks again.” – Kevin McMahon.

hot water repair specialist sydney

“Waking up to a cold shower is never fun. The lightning response from John, helpfulness over the phone and prompt call out made this an easy problem to cope with. Louis did a great job and quickly and efficiently replaced the heater. Will definitely recommend using Cheapa Hot Water to anyone.” – Tony Thomas.

hot water repair specialist sydney

“Wow, so fast and efficient and didn’t cost us a months meal! Will be calling you guys back for sure and recommending you to others! Thank you so much for your honest efficient service.  Steve was our service guy and he was great! Honest and did a great job! Thanks a million.” – Patrick and Izabella Paruit, St Clair.

hot water repair specialist sydney

“I could not have been happier with the service you provided.  After our hot water system failing on Sunday afternoon, thanks to your prompt service we were back up and running by lunch time on Monday.  I was so happy with the professional service you provided and how neat and tidy the job was and friends and family are very impressed with your workmanship. Thank you so much.” – Ann-Marie Vail, Bilgola.

hot water repair specialist sydney

” Just to say Thank You for the service given to fitting a new hot water system at Gladesville this morning. I am the occupant of the unit and was there right  through the whole job. Steve the plumber performed the job perfectly and was courteous and efficient all the way through. No rushing need and checking everything during the process. He was excellent and the place was very clean and tidy when finished and most importantly, proud of his work….GREAT!!!  Thanks a lot John and if there are any people looking for a plumber I would not hesitate to recommend the Company with your name attached to it.” – Joseph M, Gladesville.

hot water repair specialist sydney

“Just wanted to say thanks to Louis and the other guys who installed our new solar system on Tuesday and Wednesday, they were all very friendly and efficient. I would definitely recommend your service to anyone who asks!” – Don Stevenson, Carlingford.

hot water repair specialist sydney

“Couldn’t fault anything these guys have done. They were upfront and honest with costs over the phone, turned up on time, cleaned up their mess, were friendly and helpful and charged exactly what they quoted over the phone. Would highly recommend them to anyone with a hot water heater issue. Shame there isn’t more tradesman like this.” – Katie W.

hot water repair specialist sydney

“Since moving into my unit in 2010 I have put up with unreliable hot water that I wasn’t able to regulate.  My showers were either scaldingly hot or freezing cold. It seemed my old Hocking instantaneous hot water system would only work if my taps were turned on to full hot.  As soon as I tried regulating the temperature by adding cold water, the instantaneous system would shut off and I would be left with only cold water.  Stupidly I thought this was my cross to bear living in a unit on the top floor, with low water pressure and no room to upgrade to a hot water tank. How wrong I was! At my wits end I called Cheapa Hot Water, explained my dilemma and was immediately reassured that this was not something I had to put up with any longer. The next morning Steve from Cheapa came around to assess the problem.  He offered a number of solutions, all of which solved all my hot water problems and increased my water pressure to very impressive levels.
My old Hocking system was upgraded to a new Steibel Eltron instantaneous system that fits perfectly in the cupboard in my kitchen.  It even has an energy saving knob so I can adjust whether I need hot water or super hot water (something about using one or two elements).  Hopefully this will reduce my electricity costs in summer when I don’t want a really hot shower.
I hadn’t had hot water in my bathroom vanity for many months because the water flow was too low to turn on the old Hocking hot water heater. Steve replaced the washers and the pipes below the sink which immediately gave me normal water pressure. Previous plumbers had told me the low water pressure was because I lived on the top floor and was something I ‘had to put up with’.  This obviously wasn’t true because the water pressure now is amazing. Finally Steve took away my old hot water heater and cleaned everything up and left me elated. Thank you Cheapa Hot Water – I now enjoy long, hot showers without having to spend half the time shivering at the side trying to regulate the water temperature.” – R Mitchell, Northern Beaches.

hot water repair specialist sydney

Service person Andrew installed system today, thanks for fast efficient and pleasant experience, hard working,competent and polite a credit to the company. Thank you. – Katherine Poriazis, Heathcote.

hot water repair specialist sydney

Thank you for the service given to fitting a new HWS at Stansell Street, Gladesville this morning. I am the occupant of the unit and was there right  through the whole job.  Steve the plumber performed the job perfectly and was courteous and efficient all the way through. No rushing need and checking everything during the process. He was excellent and the place was very clean and tidy when finished and most importantly, proud of his work….GREAT!!! Thanks a lot John and if there are any people looking for a plumber I would not hesitate to recommend the Company with your name attached to it. – Joseph M, Gladesville.

hot water repair specialist sydney

Just like to thank the team that called round on Monday and did a great job.  You promised they’d call round on Monday AM to check out the terminally sick HWS – they did. You even charged the price quoted despite one of the guys being bitten by a nest of resident ants! All up – a happy team who did a great job exactly as promised.  That seems to be a rare commodity these days. Thanks again. – Kit & Julie Scally.

hot water repair specialist sydney

I had a problem last Saturday where my hot water system blew up and I just want to say thank you for replacing it so quickly.  It is not often that you find a company so professional in the way they do their business – this was done on every level from the time I called, Luke who called to say that he was on his way, vehicl presentation and the workmanship and pleasant nature showed by Luke. Keep up the good work. – Greg Deale, Bonnyrigg Heights.

hot water repair specialist sydney

Just a quick note to say sincere thanks for being so efficient  when you replaced our leaking, worn-out hot water system last June. Obviously, it was ready to blow! We have adjusted to the new “green” pump style heater [hard at first, with a house full of females that like their extended hot baths/showers]. The pipework is a ” work of art”! Thanks again Graham and John. – Ray Withnell, Normanhurst.

hot water repair specialist sydney

We have recently had reason to deal with your company and wished to share how impressed we were with your service and prices.  Your staff member communicated a helpful, honest approach, stating the facts about warranties etc without applying pressure. We certainly have greater faith in him than the plumber we dealt with.   Again many thanks for his excellent and patient service, he is a great advertisement for your company. – Steph Bristow.


solar hot water repairs

For hot water system help you can trust, contact the Sydney specialists

Hot water is our business.

We are a specialist hot water repair and installation company, it is not a sideline to our plumbing business. That’s why, when you deal with our highly-skilled, specialist hot water plumbers, you’re assured of service and expertise that is second to none.

Want to read more customer reviews online?

The benefits of utilising our hot water system repair expertise

  • Complete integrated solutions to all your hot water requirements.
  • Prompt, friendly, quality service at very competitive prices.
  • First class tradesmen in fully equipped trucks ensure that your hot water heater problems are quickly and efficiently resolved.
  • Hot water is our business! All work is carried out by our trained and qualified tradespeople.
  • We do not employ sub-contractors or outsource work to unskilled workers.
  • Competitive pricing. We will beat any genuine quote TODAY!!
  • All work is carried out by our trained and qualified tradespeople.
  • We do not employ sub-contractors or outsource work to unskilled workers.

Save time and money by employing a hot water expert

Did you know that often the repair and installation of a hot water system requires the expertise and qualifications of both a licensed plumber and a licensed electrician?

We are qualified to undertake any plumbing and electrical work required to ensure your hot water heater is repaired quickly and within budget. Plumbers who do not specialise in the installation of hot water heaters may need to outsource the electrical work required to another tradesperson, thereby holding up your hot water system repair or installation, adding extra expense due to additional call out fees charged by employing two tradespeople.

Your hot water heater is an expensive appliance. Don’t risk voiding your warranty. 

Additionally, most manufacturers won’t cover the terms of your hot water system warranty if it isn’t installed by a licensed hot water technician or qualified plumber. Hot water tanks are an expensive appliance so why would you risk voiding your warranty by installing it yourself or employing the services of someone who isn’t licensed?

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