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Call 0410 -693-532 to speak to one of our Lane Cove hot water specialists now.
How we saved a customer $7,000
Case Study – Jacki, Lane Cove
We received a phone call from Jackie at Lane Cove who was having problems with her Apricus solar hot water system. When John, our senior hot water plumber (and Cheapa Hot Water business owner), took the call he thought to himself “this customer doesn’t seem to have much faith in tradespeople“. And it was with good reason…
Before calling us, Jackie had contacted one of the large jack-of-all-trades franchise groups asking them to send out a hot water repair technician to look at her solar HWS which wasn’t heating. As is often the case, rather than sending out a licensed hot water plumber, two “salesmen” arrived and informed Jackie that her hot water heater was beyond repair and needed replacing. They explained that not only did she need a new hot water tank but all the piping and electrics also needed to be replaced – at a cost of $7,500!! They then pressured Jackie into paying a $1,000 deposit as they only had a 30 minute window to purchase the new solar system on her behalf.
Thankfully Jackie was smart enough to seek a second opinion and called us.
When John took the call, he happened to be working locally on the North Shore so suggested he stop by and inspect the solar hot water heater for himself. So, on a rainy Wednesday afternoon, John (with Jackie holding the umbrella sheltering them both from the rain) ascertained that the problem could be fixed right there and then for only $450! The wiring at the bottom of the hot water system had simply burnt out and some parts needed replacing. A very simple fix.
Any licensed hot water plumber would have very quickly recognised this to be the problem within a few minutes of inspecting the system. There was no excuse whatsoever for the previous “tradesmen” (and we use that term very loosely) to recommend the installation of a new solar hot water system.
Sadly, we encounter cases like this all the time. Unwitting customers are conned every day by shrewd salesmen masquerading as tradespeople. They bamboozle unsuspecting customers with tech talk and lead them to believe they don’t have any other option but to replace their hot water system. Why do they do this? Our guess is they must receive a hefty commission from their employers for upselling, giving them a financial incentive.
The moral to the story… don’t be afraid to seek a second opinion and always employ licensed reputable tradespeople.
“Fantastic company to deal with, John was honest, reliable and a pleasure to deal with. He repaired our current hot water system and saved us from spending thousands of dollars we were quoted from a competitor for a brand new hot water system. Very grateful! Highly recommend Cheapa Hot Water,” Jackie, Lane Cove.
Emergency and same day water heater repairs
Our specialist hot water plumbers have been fixing hot water heaters for Lane Cove residents and businesses for 25+ years.
Our service headquarters is based on Sydney’s North Shore so we can quickly be onsite to attend to your hot water emergency quickly! In fact, our trucks are on the road right now, stocked with thousands of spare parts and replacement hot water heaters to ensure you’re back enjoying troublefree hot water today.
Hot water is our business so you won’t have to wait weeks for parts to be ordered and to arrive.
Our hot water plumbers service all electric water heaters, gas and solar hot water systems and are preferred service agents for all brands including Rheem, Dux, Rinnai, Aquamax, Bosch, Conergy, Hocking, Apricus, Vulcan, Edwards Solar, Solahart, Everhot and more.
“This company were fantastic, so prompt, next day service, Dario the lovely service guy rang on approached as promised and fixed our hot water service quickly and efficiently. He was a really nice guy to deal with. Thank you!” – Ronnie, via Google.
Save time and money by employing a local expert
Did you know that often the repair and installation of a hot water system requires the expertise and qualifications of both a licensed plumber and a licensed electrician?
We are qualified to undertake any plumbing and electrical work required to ensure your hot water heater is repaired quickly and within budget. Plumbers who do not specialise in the installation of hot water heaters may need to outsource the electrical work required to another tradesperson, thereby holding up your hot water system repair or installation, adding extra expense due to additional call out fees charged by employing two tradespeople.
Your hot water heater is an expensive appliance. Don’t risk voiding your warranty.
Additionally, most manufacturers won’t cover the terms of your hot water system warranty if it isn’t installed by a licensed hot water technician or qualified plumber. Hot water tanks are an expensive appliance so why would you risk voiding your warranty by installing it yourself or employing the services of someone who isn’t licensed?
“Absolutely fantastic service. Steve was there to help in less than an hour. Gave us honest advice in terms of a replacement unit. The whole thing was done in two hours, with tips on how to maintain and keep it running smoothly. Couldn’t be happier”, Kristy, via Google.
Want to upgrade or replace your hot water system?
Do you regularly run out of hot water? Would you like to upgrade to a more energy-efficient hot water system or switch from electric to gas or solar hot water?
With so many options, it’s easy to be swayed by a lower price and lose sight of what matters most when replacing your existing hot water system. To get the best value for money on this long term investment, your decision should be based on quality, efficiency and reliability.
Buying a new hot water system is an investment in your future. It’s an expensive appliance so you don’t want to make the wrong decision.
At Cheapa Hot Water Lane Cove, we go to great measures to ensure your new hot water system ticks these three boxes so you can be sure of trouble-free hot water for many years to come. Hot water is our business and you can rely on us for advice you can trust.
CONTACT CHEAPA HOT WATER NORTH SHORE
For helpful advice you can trust, don’t hesitate to contact our hot water specialists. With 25+ years expertise, we’re happy to help and provide advice so you make the right decision when it comes to fixing or replacing your hot water heater.
We offer fast, same-day hot water repairs and replacement service to all North Shore suburbs.