All Sydney suburbs. Fast help. Service you can rely on.
We were contacted recently by a customer in Willoughby on Sydney’s North Shore who had no gas hot water.
Over the phone, the customer explained they could hear a “hissing” noise coming from the hot water system. Hot water specialist, John, instructed the customer how to turn off the water and gas supply to prevent the water heater until we could attend the property in a few hours.
Once onsite, it became clear that the pilot light of the water heater had been extinguished. Further investigation showed that the water heater was leaking inside the tank. The leak was extinguishing the pilot light. No pilot light means no hot water.
The purpose of a gas hot water heater’s pilot light is to ignite the gas burner to keep it continuously burning. This gas burner flame provides a stable heat source for the water heater, heating up the hot water quickly and efficiently when needed.
The customer’s old gas water heater was estimated at 10-15 years old. Unfortunately, manufacturers no longer produce spare parts for old water heaters and repair is often impossible or cost-prohibitive. Even if we tried to source spare parts for the old water heater, it could take weeks. Nobody wants to be without hot water for a few hours, let alone a few weeks! Water heater replacement was the only option for the customer.
Buying a new water heater is an investment in your future. It’s an expensive appliance so you don’t want to make the wrong decision. With so many options, it’s easy to be swayed by a lower price and lose sight of what matters most when replacing your existing hot water system. To get the best value for money on this long-term investment, when purchasing a new water heater, your decision should be based on the following criteria:
- hot water usage – consider your household hot water usage now and in the future
- efficiency – a water heater that runs efficiently will keep your energy bills as low as possible and minimise your environmental impact
- reliability – a quality water heater that is serviced every 5 years or so may last decades
With this in mind, John discussed the different makes and models of suitable gas hot water systems with the customer. The customer decided on the Vulcan 135 litre gas water heater (model: 648135). Vulcan hot water heaters offer high quality and performance at a very affordable price. With a 4 star rating and a generous 135 litre storage tank, the Vulcan 648135 was the perfect solution for the family.
- Attend the Willoughby (North Shore) property to diagnose the problem with the customer’s gas water heater.
- Assess the site for safety and make appropriate arrangements.
- Isolate the old water heater from the gas supply. Retest the system with an external device.
- Determine that the old water heater was leaking internally and extinguishing the pilot light.
- Drain and remove the old water heater.
- Supply and install a new Vulcan 135 litre gas water heater (model: 648135) back in the same location.
- Install new tempering valve to comply with AS3500 Plumbing Codes.
- Reconnect the new hot water system to the existing power circuit.
- Adjust and reconnect to the existing gas pipe.
- Adjust and reconnect to the existing hot and cold water pipes.
- Commission and test the system.
- Dispose of and recycle the old hot water heater.
- Clean up the site and dispose of any associated rubbish.
Within a few hours the customer was back enjoying trouble-free hot water.
Fast gas water heater repairs
No hot water? Problem with your gas water heater? Our trucks are on the road right now stocked with new hot water systems (of all sizes) and replacement parts of a wide range of models, ready to get you back to enjoying trouble-free hot water quickly. Our licenced hot water heater repairers and installers service all Sydney suburbs and offer a fast installation service (often same day*). We service all Sydney suburbs and are accredited service technicians for all water heater brands including Rheem, Dux, Rinnai, Aquamax, Bosch, Conergy, Hocking, Apricus, Vulcan, Edwards Solar, Solahart, Everhot and more.
* While our same day hot water installation service is often available, it is dependent upon our availability on that day and the time of day you contact us. To check availability, please give us a call. We’re here to help and want all our customers back enjoying trouble-free hot water as soon as possible.
- Video – How to relight your Rheem Stellar gas water heater »
- Video – Hot to relight your Rheem 5 Star gas water heater »
Cheapa Hot Water Sydney
Hot water is our business – it’s not a sideline. Each year we repair and install hundreds of hot water systems in homes and businesses across Sydney.
- We offer free delivery of your new hot water system and complimentary disposal and recycling of your old water heater.
- As one of Sydney’s largest hot water system suppliers, our enormous buying powers and ability to buy direct from the manufacturer means we can pass attractive savings on to our customers.
- Our fully qualified, licensed hot water heater installers have over 25+ years of experience each. We are fully insured and pride ourselves on our old-fashioned customer service.
- We are accredited service agents for all the hot water heater brands including Rheem, Dux, Rinnai, Aquamax, Bosch, Conergy, Hocking, Apricus, Vulcan, Edwards Solar, Solahart, Everhot and more.
- We are qualified to undertake all the plumbing and electrical work required to install a new hot water system. There is no need to waste time and money employing multiple trades.
- We have all the equipment needed to install your hot water system today. We don’t have to hire or wait for other trades to arrive with the required equipment.
Save time and money by employing a local hot water expert
Did you know that often the repair and installation of a hot water system requires the expertise and qualifications of both a licensed plumber and a licensed electrician?
We are qualified to undertake any plumbing and electrical work required to ensure your hot water heater is repaired quickly and within budget. Plumbers who do not specialise in the installation of hot water heaters may need to outsource the electrical work required to another tradesperson, thereby holding up your hot water system repair or installation, adding extra expense due to additional call-out fees charged by employing two tradespeople.
Your hot water heater is an expensive appliance. Don’t risk voiding your warranty.
Additionally, most manufacturers won’t cover the terms of your hot water system warranty if it isn’t installed by a licensed hot water technician or a qualified plumber. Hot water tanks are an expensive appliance so why would you risk voiding your warranty by installing it yourself or employing the services of someone who isn’t licensed?