Solar heat pump repair and installation service

rheem heat pump installation

Rheem heat pump replacement and installation.

We received a call from a customer located at Balgowlah on Sydney’s Northern Beaches who was concerned their Rheem solar heat pump was broken as they were constantly running out of hot water.

After speaking with the customer for some time over the phone, solar hot water expert John arranged a time that afternoon to attend the property to repair the solar heat pump.

Once onsite, it was evident that the old heat pump was around 15+ years old.  Unfortunately, replacement parts for older heat pumps are no longer produced by the manufacturers. While we have a stockpile of spare parts at our factory, unfortunately, the customer’s heat pump was not a common model and we didn’t have the required parts. While we could have scouted around to try and find the replacement parts however the customer didn’t want to face any more cold showers…

The customer made the decision that they wanted to replace the old heat pump with a new, bigger one that betters suited the needs of their growing family.

Tips for choosing the right hot water system

rheem gas hot water systemsMany households change over time, so it’s important to make sure you select the model to suit your needs both now and as your family grows – this is where our hot water experts can assist.

We take into consideration all household appliances such as washing machines and dishwashers, which can use as much hot water as one person.

It’s also important to consider the changing needs of a family as small children grow into large teenagers.

After discussing the customer’s hot water usage requirements, we determined the most energy-efficient and cost-effective model was to install a new Rheem 325L heat pump (model 55132507).

Job particulars

  • Attend the Balgowlah (Northern Beaches) property to inspect the old heat pump.
  • Determine that the old pump was irreparable.
  • Discuss hot water usage requirements of the household with the customer.
  • Disconnect, drain and remove the old heat pump.
  • Install a new Rheem 325L heat pump (model 55132507) in the same location as the old heat pump.
  • Install new tempering valve to comply with AS3500 Plumbing Code.
  • Reconnect to the existing boost power circuit (off peak 2).
  • Adjust and reconnect the hot and cold water pipework.
  • Commission and test the heat pump HWS.
  • Collect and complete STC forms and paperwork (scroll down for STC claim information).
  • Clean up the site and remove any associated rubbish.
  • Recycle the old heat pump hot water tank.
Problem with your solar heat pump?

We offer a fast, same-day solar heat pump repair service.  If your existing heat pump is beyond repair, we can replace it and install a new one. We are the Sydney solar hot water specialists and service customers across the entire Sydney metropolitan area.

If you have questions about the benefits of switching to solar hot water, don’t hesitate to call our hot water specialists. We’re here to help.

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How do solar heat pumps work?

Did you know that heat pumps consume about 1/3 the electricity of traditional electric water heaters?

Heat pumps use technology to extract and intensify the warmth that is naturally in the air around us then uses that warmth to produce hot water. They don’t use solar collectors mounted on the roof like solar systems.

The heat pump consists of an insulated storage tank and a heating module. The heating module must be installed outdoors, but there are options to install the storage tank either outdoors with the heating module, or indoors separated from the heating module by up to 4 metres.

A heat pump works to heat water by transferring the intensified warmth from the air around it into the water, stored in the tank, via a heat exchange system that works in a similar way to an air conditioner.

When emptied, it takes time to reheat to have you back in hot water. Heat pumps draw less electricity than a traditional electric storage water heater, and in doing so, are more energy efficient. They do take longer to heat water, so consider a larger tank capacity to ensure you have enough hot water when you need it.

Small Scale Renewable Energy Scheme

solar hot water rebates

Claiming STCs

The Federal Government introduced the Small-scale Renewable Energy Scheme to encourage individuals and small businesses to install renewable energy systems in their home or business. Solar hot water heaters and air source heat pumps are appliances that are applicable to claim rebates under the scheme.

How does the Small Scale Renewable Energy Scheme work?

The Small Scale Renewable Energy Scheme works through the creation of small-scale technology certificates (STCs).  The amount of CO2 emissions saved or generated by an appliance are calculated into STCs.  Each STC represents 1 megawatt hour (MWh) of electricity displaced over a 10 year period. The number of STC’s created varies with the size and model of solar water heater and the region (or zone) in which the unit is installed. The value of an STC is not fixed and varies depending on market factors.

STCs can reduced the price of your new solar hot water system

By installing a solar water heater or heat pump, you may be eligible for STCs. These STCs can be used to reduce the purchase price of your new solar hot water system, potentially saving you thousands of dollars.

Once you install a solar water heater, the STCs produced can be traded and sold on the open market.  Most customers assign the right to create your STCs to their hot water heater installer (i.e. Cheapa Hot Water) who will then pay you the value of the STCs as an upfront discount on your solar hot water system.  Typically, when we install a solar hot water system for a customer we calculate how may small-scale technology cerficiates (STCs) will be created over the life of the solar hot water system, we then pass on an up-front discount that is equivalent to the value of the STCs.

It’s important to note that the value of STCs is not fixed and can vary over time.  When you contact us about switching from gas or electric to a more energy efficient solar hot water system, we can explain the process in more detail and any discount that may be applicable.


From 1st January 2022, the Deeming Period for the installation of solar hot water heaters and heat pumps is changing and will be reduced by 10% compared to an equivalent installation in 2021.  The Deeming Period will be reduced by one year, each year, until the scheme ends in December 2030.

If you’ve been considering switching to solar hot water, it’s paramount you do so ASAP to take advantage of the STC rebates.  Contact our solar experts for advice. 


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Cheapa Hot Water – The Solar Hot Water Specialists

Hot water is our business – it’s not a sideline. Each year we install hundreds of hot water systems in homes across the Northern Beaches and the entire Sydney metropolitan area.  

  • We offer free delivery of your new hot water system and complimentary disposal and recycling of your old water heater.
  • As one of Sydney’s largest hot water system suppliers, our enormous buying powers and ability to buy direct from the manufacturer means we can pass attractive savings on to our customers.
  • Our fully qualified, licensed hot water heater installers have over 25+ years experience each. We are fully insured and pride ourselves of our old-fashioned customer service.
  • We are accredited service agents for all the hot water heater brands including RheemDux, Rinnai, Aquamax, Bosch, ConergyHockingApricusVulcanEdwards SolarSolahart, Everhot and more.
  • We are qualified to undertake all the plumbing and electrical work required to install a new hot water system. There is no need to waste time and money employing multiple trades.
  • We have all the equipment needed to install your hot water system today. We don’t have to hire or wait for other trades to arrive with the required equipment.

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